Returns

REQUEST A RETURN FOR US ORDERS

Returns on full-price items will be accepted within 21 days after the order is placed. Sale items marked FINAL SALE are non returnable.

If the order contains a "Pre-order" item, the return window will be extended to 21 days after the complete order is shipped. Please email us at [email protected] for a return authorization and label if you order contains a Pre-order item.

Domestic orders placed in our store, please fill out the form above with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 24 hours with return instructions. if you choose to use our domestic return label, a $8 fee will be applied to your refund.

Orders placed email us at [email protected] for a Return Authorization and instructions. We're so sorry but we currently do not provide return labels for orders placed outside our store checkout.

Please do not ship your return back without this authorization, as it will not be processed. Sitara Shop reserves the right to refuse any return on merchandise that does not meet the above requirements.

RETURNS FOR INTERNATIONAL ORDERS (OUTSIDE US)

All other countries $14-$16 USD

If you do not wish to use our prepaid label, please ship the return using the courier of your choice to the address listed below.

PLEASE NOTE: We cannot accept responsibility for packages that we do not ship ourselves. Please send your return/exchange to:

SITARA SHOP
20460 Amethyst Pl,
Black Canyon City,
AZ 85324

Please be advised that international customs duties/taxes and any shipping fees are not refunded for shipments outside the US.

All items must be returned in their original condition. We are unable to offer a refund on any items that have been worn, stained, damaged or have noticeable strong odor . Any Sale items marked FINAL SALE are non returnable.

Contact US

For all press inquiries, email [email protected]
For all Customer Service questions, please email [email protected]

Call Us Monday-Friday 9:00-5:00 EST
321 972 9512 or email us at [email protected]